FAQs
- Improved building entrances
- Accessible parking spaces
- Full accessibility upgrades to meet AODA standards
- Dedicated customer service areas
- Administrative workspaces
- Flexible meeting and collaboration spaces
- Rentable community space
- Recreational programming
- Potential innovation and collaboration space
- Additional community-focused uses
- Improved access to municipal services
- A more accessible and welcoming facility
- Enhanced customer service experience
- Potential community gathering and programming space (phase-two)
- Better use of municipal resources to support future growth
What's happening at 137 Frank Street?
The Municipality of Strathroy-Caradoc is redeveloping the building at 137 Frank Street to create a new Municipal Service and Community Centre. The project will improve customer service delivery, increase accessibility, and create opportunities for future community programming and use.
Why is the Municipality investing in this project?
The project supports Council's goal of improving access to municipal services while making better use of existing municipal assets. The redevelopment will provide enhanced customer service space, improve accessibility, and create opportunities for future community and innovation-focused uses.
How much is the project costing?
Council has approved a $1 million investment to restore and redevelop the building.
What services will be available at 137 Frank Street?
137 Frank Street will become the Municipality's primary customer service location. All customer service functions currently provided at 52 Frank Street will move to the new location as of October 5, 2026.
Will customer service still be available at Town Hall?
No. Customer service currently offered at 52 Frank Street will be relocated to 137 Frank Street.
When will customer service move to 137 Frank Street?
Fall 2026. Additional details, including timelines, will be shared as the project progresses.
What improvements are being made to the building?
The phase-one redevelopment includes:
Phase-two details will be shared on this webpage as they are approved by Council/become available.
Will the building be accessible?
Yes. The facility is being redeveloped as a fully accessible, AODA-compliant building to better serve all residents and visitors.
What community spaces will be available?
Future phases of the project will explore opportunities for:
*Subject to Council approval. Council approved plans for phase-two of this project will be shared as they become available.
Why was 137 Frank Street selected?
The project allows the Municipality to maximize the use of an existing municipal asset while addressing growing demand for customer service and community space.
How will this benefit residents?
Residents can expect:
Where can I find project updates?
Project updates, timelines, and future announcements will be posted on EngageSC.ca, and the Municipality of Strathroy-Caradoc's website and official communication channels.